Introduction

We are committed to safeguarding the privacy of our website visitors (you); in this policy, we explain how we will treat your personal information.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

This page will provide you with information about how we use the information that you provide to us, via the website or during any communication (for example telephone). We may change our privacy policy from time to time. This policy was last updated on 26 April 2021 and is version 1.1.

How We Collect Personal Information

We may collect, store and use the following kinds of personal information: information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths); Information that you provide to us when enquiring about one of our products via our website (including your email address); information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address); information relating to any purchases you make of our products (including your name, delivery address, payment address, telephone numbers and email address); information that you post to our website for publication on the internet (including your user name, profile pictures and reviews); information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication); and any other personal information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Your Information and Why We Process It

Here at Backyardcabins.co.uk, we only collect, keep, use or share your information for genuine business purposes, when you've approved us to do so, or when we are obliged legally.

There are a few different reasons why we retain your personal details.

1. To process any order that you place and arrange for its delivery.

2. To maintain any registered accounts you have with us.

3. To make our website accessible to you with informative content tailored to your needs including serving you with any pop-up messages and voucher codes.

4. If you have purchased a product from us we may contact you from time to time, by SMS, e-mail or telephone regarding our latest promotional offers, products and services that we think you may be interested in.

5. To get in touch regarding customer satisfaction surveys and market research.

6. We also use personal details to contact you regarding our services and products and if we need to verify your identity.

7. For research, analysis, testing, monitoring, risk management and administration purposes.

8. For crime or fraud prevention purposes.

When Will We Contact You?

We will make contact with you after your purchase to discuss and confirm the order information, delivery dates and to ensure that everything will run ‘smoothly’ from the point of ordering to the delivery of the final complete product. We may also offer you other services or product add-ons which relate to the product/s that you have purchased.

We like to be able to keep you up to date with news, offers and promotions, but you can opt-out of receiving email and text messages from us at any time. To do this, click on the “unsubscribe” link on the bottom of any of our emails, or contact our contact centre via email at hello@backyardcabins.co.uk. Please allow a couple of days for our systems to update, so bear with us whilst your request is being processed. Please note, if you submit information but there is an error or delay in processing, we may use the details you've submitted to contact you to complete your order.

When You Contact Us

If you want to speak with us, you can do so via email at hello@backyardcabins.co.uk to ask a question about your order or our services, we'll keep a record of your emails and our responses. This will help us resolve any problems which may arise, and to answer your query quickly and easily if you need to get in touch again.

Information We May Share

We share your information in very limited circumstances as set out below:

• Where we're obliged to do so (for example a legal request).

• With any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes to supply a product or as set out in this policy.

• When we need to work with a third party or core service provider, for example, a delivery service, Electrician or IT service provider. Each provider is carefully selected, and we'd only pass on the information required for them to perform that service on our behalf. They cannot use your data for any other purpose.

• With carefully selected companies who may provide us with services.

We will never sell your information. We'll always comply with the Data Protection Act 1998 and all other relevant legislation.

Transfer of Information to Third Countries

We may transfer your personal data outside of the United Kingdom. This will only be as a result of our service providers being based within the European Economic Area or outside of this area. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data, such as the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you.

Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure (password- and firewall-protected) servers. These servers are managed by Squarespace.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Third-Party Websites

 Our website may include hyperlinks to, and details of, third party websites. We have no control over and are not responsible for, the privacy policies and practices of third parties.

Cookies

About Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Site functionality cookies allow you to navigate the site and use our features. When you return to the site, we'll be able to remember the products you've compared.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our Cookies

We use session and persistent cookies on our website to recognise a computer when a user visits the website, track users as they navigate the website, improve the website’s usability, analyse the use of the website, administer the website, prevent fraud and improve the security of the website, personalise the website for each user and target advertisements which may be of particular interest to specific users.

Cookies enable us to show adverts relevant to you when you're browsing online, for example, deals or products you've looked at.

Analytics cookies

We use Google Analytics cookies to help us to learn where we're going wrong, and which elements of the site you find easier to use. We'll track the volume of people on our site, where they click, and where they exit the site. 

The analytics cookies used by our website have the following names: _ga and _gat. The information generated relating to our website is used to create reports about the use of our website.

Our analytics service provider’s privacy policy is available at https://www.google.com/policies/privacy/.

Blocking cookies

Most browsers allow you to refuse to accept cookies. Information on how to block cookies can be found by searching on the internet browser you are using and by contacting them directly. 

Please note that blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you may not be able to use all the features on our website. 

Deleting cookies

You can delete cookies already stored on your computer. Please visit your internet browsers website for information and instructions on how to do this. Deleting cookies will have a negative impact on the usability of many websites.

Our Details

Backyard Cabins is a partnership between Nicholas Smith and Matthew Kift, registered in England and Wales with registration number 3577256891. Our address is Unit 2 Uffcott Farm, Uffcott, Wiltshire, SN4 9NB.

Contact Us

We are always looking to improve your shopping experience with us and the products we supply, that's why we love hearing from you. If you have any questions about how we use your personal data or if you'd like to amend or stop us from processing your data, please contact us. You can get in touch by emailing hello@backyardcabins.co.uk

Privacy and Security

At backyardcabins.co.uk, everything we do revolves around offering an amazing product and customer service to you, and our site is designed to make your experience as easy and personal as possible. 

To achieve this, we may need some personal information from you, but it's important you feel confident and secure. This privacy summary explains when we might ask you for information, how we'll use it, and all of the security measures we have in place.

Your privacy is important to us which is why we've ensured every part of our site uses secure connections. Look for the green padlock in the address bar and the letters ‘https', as these should always be present when browsing our site.

We only take orders when you contact us through the web contact form and when you speak with one of our team members either via a site visit or telephone conversation. All payments are to be made via BACS transfer from your account, giving you full control over the security of the transaction. Please double-check the account details on our invoice before confirming the payment transfer with your bank.