These terms and conditions govern the sale of Products by Backyard Cabins Limited ("Seller") to the "Buyer." Please read these Conditions carefully before placing an order.

1. Definitions

1.1 "Buyer" means the organisation or person who purchases Products from the Seller.
1.2 "Seller" means Backyard Cabins Limited.
1.3 "Delivery Date" means the date specified by the Seller for delivery of the Products.
1.4 "Price" means the price set out by the Seller for the Products.
1.5 "Products" means the items supplied to the Buyer by the Seller.
1.6 "Conditions" means these terms and conditions of sale and any special terms agreed in writing by the Seller.

2. About the Seller

2.1 Backyard Cabins Limited is a private limited company registered in England and Wales with company number 12690463.
2.2 Registered Address: Unit 2 Uffcott Farm, Uffcott, Wiltshire, SN4 9NB.
2.3 Contact Information:

• Email: hello@backyardcabins.co.uk

• Telephone: +44 7824 829624

2.4 The Seller is currently below the UK VAT threshold but reserves the right to charge VAT if the threshold is exceeded. Buyers will be notified in writing of any changes.

3. General

3.1 Nothing in these Conditions affects the statutory rights of the Buyer.
3.2 Any advice, recommendation, or representation made by the Seller is acted upon entirely at the Buyer’s own risk.
3.3 By placing an order, the Buyer accepts these Conditions of Sale.

4. Products

4.1 Products may vary slightly from their images due to differences in screen displays or manufacturing variations.
4.2 All sizes, weights, capacities, and dimensions are subject to reasonable tolerances.
4.3 Products are made to order. The Buyer is responsible for ensuring all measurements are accurate.

5. Buyers rights to make changes

5.1 If the Buyer wishes to make changes to the order, they must contact the Seller as soon as possible.
5.2 If changes are possible, the Seller will inform the Buyer of any adjustments to the Price, delivery timeline, or other necessary modifications.
5.3 Changes made within six weeks of the scheduled start date may incur additional costs.
5.4 The Buyer must confirm acceptance of any price or schedule changes in writing. If no confirmation is provided, the order will proceed as originally agreed.

6. Sellers rights to make changes

6.1 The Seller may make minor adjustments to the Product to reflect regulatory changes or technical improvements.
6.2 For significant changes, the Seller will notify the Buyer and obtain written approval. If the Buyer does not accept the changes, they may cancel the order and receive a full refund.

7. Delivering the Product

Delivery

7.1 The delivery cost is included within our Price unless otherwise stated.

7.2 Unless otherwise agreed in writing, delivery of the Product shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Products.

7.3 Because our Products are made to order our manufacturing and delivery lead times vary throughout the year depending on demand. The lead times range mainly between 4 to 6 weeks from the point of order,

7.4 The date of the delivery specified by the Seller when placing the order is an estimation only. Time of the delivery shall not be the essence of the contract and while every reasonable effort will be made to comply with such date, compliance is not guaranteed, and the Buyer shall have no rights to damages or to cancel the order for failure for any cause to meet any delivery date stated.

7.5 Severe weather conditions. From time to time, severe weather conditions (heavy snow, strong winds, storms) may occur which may mean that we are unable to deliver and if applicable begin work to install your Product. We will act as quickly as we are able to, to inform you and to reschedule the delivery and installation of the Product as soon as is reasonably practicable.

7.6 We require the Buyer to be present when we arrive to install the Product (not applicable to supply only). Once the installation team is settled the Buyer may choose to leave. However, we require the person whose name appears on the invoice to be present on completion of the installation as part of our sign-off procedure.

7.7 If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery. This will be subject to additional costs.

7.8 If after a failed delivery, you do not re-arrange delivery we will contact you for further instructions. Any additional costs incurred by us to make a return visit will be payable by the Buyer. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.

Delivery Criteria

7.9 The base for delivery of the Product must be solid and on a flat surface. Access must be clear with a walkable route for two members of the Seller’s installation team to comfortably carry larger items. The base must be a reasonable distance from the Seller’s delivery trailer so that the Product can be carried to the site of installation.

7.10 The base for delivery must be within walking distance of where the cabin will be erected.

7.11 Any height restrictions on the access route must be notified by the Buyer to the Seller via email to hello@backyardcabins.co.uk. This notification must be made within one week of placing the order.

7.12 Where access to the site of installation or the delivery base is through the Buyer’s property, it is the Buyer’s responsibility to protect the floors and walls of the property, to remove any fragile materials, and obstacles and to clear a path for the Sellers team.

7.13 Any parking restrictions or permits required must be obtained by the Buyer before the Seller’s arrival. The Buyer must have in place all that is necessary to ensure legal and safe parking of the Seller’s delivery vehicle/s.

7.14 If our installers, on arrival to your premises, deem the premises, (including the access route or site of base) be in a state that may carry risk to them or the Product, we reserve the right to deliver the Product to a safe point on or at the entrance of your premises without installation.

Final Product Location

7.15 The base where the Product will be erected must be level and on solid concrete unless otherwise specified on the invoice of sale. Any plants, rubble and/ or any other obstacles must be removed by the Buyer before the Seller arrives.

7.16 Where the final Product location is not clear of debris or is clear and ready for installation, the Sellers team will remove any obstacles and clear the area. This will be charged at a day rate of £250 per individual.

7.17 It is the Buyers responsibility to organise a qualified electrician to connect the electrics in the Product. The Buyer is to obtain any safety certificates directly with the electrician. The Seller takes no liability for faulty electrics in the entirety of the life of the Product.

8. Buyers rights to end the contract

8.1 The Buyer may end the contract if:

• The Product is faulty or misdescribed.

• The Seller notifies them of significant changes they do not accept.

8.2 If the Buyer cancels the order without fault by the Seller, they may be required to pay compensation for any costs incurred by the Seller.

9. Seller rights to end the contract

9.1 The Seller may cancel the contract if:

• The Buyer fails to make payments on time.

• The delivery site is unsuitable.

9.2 The Seller will refund payments for undelivered Products, minus reasonable compensation for incurred costs.

10. If there is a problem with the Product

10.1 The Seller will repair or replace faulty Products within a reasonable timeframe.
10.2 For repairs deemed urgent, the Seller aims to act within 21 days of notification.
10.3 Natural changes to timber, such as expansion, contraction, or colour variations, are not considered defects.

11. Product Guarantee

11.1 Products are covered by a 5-year guarantee against material or manufacturing defects.
11.2 The guarantee excludes:

• Relocated Products.

• Products installed on unsuitable bases.

• Natural variations in timber, including warping or discolouration.

• Wear and tear or damage caused by neglect or misuse.
  11.3 Guarantees are non-transferable to subsequent owners.

12. Price and payment

12.1 The Price is agreed upon at the time of order.
12.2 A 60% deposit is required to begin production.
12.3 The remaining balance is due upon completion of the Product.
12.4 Late payments may incur interest at 4% above the Bank of England base rate.

13. Seller responsibility for loss or damage suffered by the Buyer

13.1 The Seller is only responsible for foreseeable losses caused by breaches of these Conditions.
13.2 The Seller is not liable for:

• Loss of profits or business opportunities.

• Indirect or consequential losses.

13.3 Products are for domestic use only. Commercial use voids the guarantee.

14. Use of Buyer’s Personal Information

14.1 Personal data is used to process orders and payments and may be shared with third parties as required by law.

15. Other Important Terms

15.1 The contract is governed by English law.
15.2 Legal disputes will be handled by the courts of England.

Additional Information

For more detailed information about our policies and terms, please refer to our full Terms and Conditions document, available upon request or via our website. For any questions, feel free to contact us at hello@backyardcabins.co.uk.